Help & privacy

When something does not work

Start with the symptom and take one clear next step.

Recording and playback

The microphone will not start: Allow microphone access in your browser’s site permissions, select the right input and use Test microphone. Finish any other recording or Talk session.
The recording has the wrong names: Check the microphone and recording quality. Add a vocabulary word or a carefully chosen spelling rule in Words & languages, save, then test a new short recording.
A recording is only saved on this device: Keep the page open, check your connection, then use Create note if shown. Download the original as a fallback before clearing browser data.
A note is still processing: Give it time and read the displayed status. Use the offered recovery or retry action if it fails. Avoid repeatedly resubmitting the same recording.
I cannot hear Talk: Check your output device and volume. Use the tap-to-hear prompt if the browser blocked playback. End and restart if the audio connection failed.

My setting did not stick: Use the relevant Save button for writing, speech or retention. Appearance and the Research enable switch save immediately. Read the success or error message.
Settings changed elsewhere: Another tab or device saved a newer version. Reload that panel and reapply your intended change rather than overwriting it blindly.
Research is disabled: Open Research and turn on Enable research tools in Research and Talk, then retry the request.
I forgot my password: Use Forgot your password? on the sign-in page and check your inbox.
My dictation disappeared after reloading: With Recovery history off, temporary dictation is lost when the panel closes or reloads. Check Browser recovery history if you previously enabled it, or save important text as a note before leaving.